Refund Policy
Refunds depend on the fare rules of the airline or supplier at the time of booking. tripscan.ai displays cancellation and change policies on the flight details page before payment.
Eligible refunds
- Refundable fares cancelled within the supplier deadline
- Supplier-initiated cancellations (schedule change, flight cancellation)
- Duplicate charges verified by our finance team
Processing time
Approved refunds are typically returned to the original payment method within 7–14 business days, depending on your bank or card issuer.
How to request
Log in to your account and open a support ticket, or email support@tripscan.ai with your booking reference.